![]() Similarly, if you booked a flight (which was departing or arriving in an EU country or the UK or on an EU or UK airline) through a holiday company and the flight was cancelled, you must be refunded. "Despite the adverse conditions that the travel industry faces and the lack of industry-specific support provided by the government, the business continues to work hard to process refunds as quickly as possible and will work closely with the CMA in order to reach a satisfactory outcome for all our customers as quickly as possible," a statement said.Ĭonsumer rights laws state that if a package holiday is cancelled by a company, it has to issue a full refund within 14 days. However, despite missing the 14-day policy by almost a year in some cases, it was unable to provide a refunds deadline. The firm said it was working "as quickly as possible" to process refunds. ![]() Teletext Holidays is the trading name of Truly Travel, a subsidiary of Truly Holdings. ![]() "We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law," Coscelli added. "We will take further action if necessary," he added. "We'll be engaging with Teletext to establish whether the law has been broken," said CMA head Andrea Coscelli. She's now applying for a refund from her bank, Santander.Ī number of other customers have threatened court action, claiming they were promised refunds for package holidays by a certain date, only to have the date pushed back - in some instances, by almost a year. Kathleen, 60, even sent a 14 day court proceedings letter, that was never signed for on arrival. "After 90 days, I sent countless emails and Facebook messages, numerous phone calls, and on the few occasions that I got replies, they were just generic, and said you will be paid as soon as possible." "I was told over the phone that we would be refunded 90 days from the travel date," Kathleen told Mirror Money. Her package holiday to Crete, booked with seven friends, was cancelled on September 4, just under a fortnight before they were due to travel. It has secured refund commitments from a number of holiday firms, including Love Holidays,, Virgin Holidays, Tui UK, Sykes Cottages and Vacation Rentals, although in recent days the Guardian has heard from a consumer who is still waiting for their money.How to get a cash refund if you've been handed a 'credit note' on your holiday The CMA has written to more than 100 package holiday firms to remind them of their obligations to comply with consumer protection law. Thursday’s announcement is the latest action by the watchdog in relation to holiday cancellations and refunds. ![]() “We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.”Ī spokesperson from Truly Travel which operates the Teletext Holidays brand said: “Despite the adverse conditions that the travel industry faces and the lack of industry-specific support provided by the government, the business continues to work hard to process refunds as quickly as possible and will work closely with the CMA in order to reach a satisfactory outcome for all our customers as quickly as possible.” Andrea Coscelli, the chief executive of the CMA, said: “We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law.
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